Dynamism in Electronic Performance Support Systems

Introduction At one level, performance support can be described as the tools and resources we use to be successful. Performance support means our tools, our habits, our tricks-of-the-trade, our colleagues, our reference materials, our office environment: all the resources we rely upon and organize to help us become successful in our work. As an individual, I acquire and build tools for myself; such as my list of phone numbers on the wall by the phone, a spreadsheet template I use for monthly budgeting, computer aliases of frequently used applications that I keep on my desktop, or a pile of things to read that I maintain in the corner of my office. An aspect of these tool examples is that they are somehow customized to work for me in my environment. Performance support systems are extensions of performance support tools. Systems are built to integrate ABSTRACT